Shipping & Delivery Policy

1. Order Processing & Dispatch

Orders are generally processed and shipped within 2–3 business days from the date the order is successfully placed and payment is confirmed.

Orders placed on Sundays, public holidays or other non-working days may begin processing on the next business day.

Please note that larger or bulk orders may require additional processing time due to the quantity of products involved, packaging requirements and availability of stock.

If a significant delay is expected, we will endeavour to inform you using the contact details provided with your order.

2. Shipping Within India

We ship our products to serviceable locations across India through third-party courier and logistics partners.

Shipping Charges

• Shipping is FREE for orders of ₹2,000 or above within India.
• For orders below ₹2,000, the applicable shipping charge will be displayed during checkout or communicated to the customer before the order is completed.
• Free shipping applies to standard domestic shipping unless otherwise specified.

In exceptional circumstances, including unusually heavy, oversized or bulk orders or delivery to certain remote locations, additional shipping charges may apply. If additional payment is required, we will contact you before dispatch.

3. Delivery Time

The 2–3 business day period mentioned above refers to processing and dispatch, not the final delivery time.

Actual delivery time depends upon factors including:

• Customer's delivery location
• Courier service availability
• Distance from the dispatch location
• Weekends and public holidays
• Weather or transportation disruptions
• Remote-area serviceability
• Other circumstances beyond our reasonable control

Once an order has been handed over to the courier, delivery timelines are subject to the operations of the applicable courier or logistics provider. Any estimated delivery date provided on our website, by email, through tracking information or by a courier partner should therefore be treated as an estimate rather than a guaranteed delivery date.

4. Order Tracking

Where tracking is available, customers may receive a tracking number or tracking link after their order has been dispatched. Please allow some time after dispatch for tracking information to become active in the courier company's system. If you have difficulty tracking your shipment, you may contact us for assistance.

5. International Shipping

International shipping is available only for selected products and destinations.

Essential Oils

We currently do not ship essential oils internationally. This restriction exists because essential oils and other liquids may be subject to international courier, customs, aviation, import and hazardous-goods restrictions. Orders containing essential oils can therefore currently be fulfilled only to eligible addresses within India.

Incense Sticks & Other Products

Incense sticks and selected ritual items or other non-restricted products may be shipped internationally, subject to the laws, customs requirements and courier restrictions of the destination country. International shipping charges vary significantly according to destination, package weight, dimensions and courier service.

For international orders, please contact us before placing your order to obtain the applicable international shipping rate and confirm whether the products can be shipped to your country.

6. International Customs, Duties & Taxes

International customers are responsible for understanding the import requirements applicable in their country. International shipments may be subject to:

• Customs duties
• Import taxes
• VAT or other local taxes
• Customs clearance charges
• Brokerage or handling fees
• Import documentation requirements

Unless specifically stated otherwise by Prana Essentials, these charges are not included in the product price or international shipping fee and are the responsibility of the customer. Prana Essentials cannot guarantee that a particular product will be permitted through the customs authorities of every country. Customers are encouraged to verify their country's import regulations before ordering.

7. Customs Delays

International shipments may occasionally be delayed while undergoing customs clearance. Such delays are controlled by the relevant customs authorities and are outside our reasonable control. Prana Essentials cannot guarantee international delivery dates or be held responsible for delays caused solely by customs inspections, government authorities or international transportation disruptions.

8. Correct Shipping Information

Customers are responsible for providing a complete and accurate shipping address, PIN/postal code, telephone number and other required delivery information when placing an order. Please review your delivery information carefully before completing checkout.

If you notice an error after placing your order, contact us as soon as possible. We will attempt to correct the information if the order has not yet been dispatched. Once a shipment has been dispatched, we may not be able to modify its delivery address.

9. Failed or Returned Deliveries

A shipment may be returned to us because of circumstances including:

• Incorrect or incomplete address
• Incorrect PIN/postal code
• Recipient unavailable after reasonable delivery attempts
• Customer refusing delivery
• Failure to respond to the courier
• Other delivery problems attributable to the information supplied with the order

If a shipment is returned to us, we may contact the customer regarding redelivery. Additional courier charges may apply where an order needs to be shipped again due to incorrect customer information, refusal of delivery or repeated unsuccessful delivery attempts. Any refund for a returned shipment will be handled according to our Cancellation & Refund Policy and the circumstances of the return.

10. Damaged Packages

We take reasonable care to package products securely before dispatch. If your order arrives visibly damaged, leaking, broken or with products missing, please contact us as soon as reasonably possible after delivery and provide:

• Your order number
• Description of the problem
• Clear photographs of the outer packaging
• Clear photographs of the damaged or affected product
• An unboxing video, where reasonably available

Please retain the original packaging until the issue has been reviewed. Claims regarding damaged, defective, incorrect or missing items will be handled according to our applicable Cancellation & Refund Policy.

11. Lost Shipments

If tracking information indicates an unusual delay or you believe your shipment may have been lost, please contact us. We will endeavour to coordinate with the courier company to investigate the shipment. Where the courier confirms that a shipment has been lost in transit, we will determine the appropriate replacement or refund in accordance with our policies and the circumstances of the order.

12. Delays Beyond Our Control

While we make reasonable efforts to dispatch orders promptly, Prana Essentials cannot guarantee delivery within a particular period where delays result from circumstances outside our reasonable control. These may include severe weather, natural disasters, strikes, transportation disruptions, courier delays, government restrictions, customs clearance, regional disturbances, public holidays or other force-majeure circumstances. We will nevertheless make reasonable efforts to assist customers in obtaining information about delayed shipments.

13. Availability & Multiple Shipments

Products displayed on our website are subject to availability. Occasionally, products within the same order may be dispatched separately because of availability, packaging requirements or logistical considerations. Where appropriate, we will communicate relevant information regarding separate shipments to the customer.

14. Bulk & Large Orders

Large-volume, wholesale or unusually heavy orders may require more than the standard 2–3 business days for processing and dispatch. Shipping charges for exceptionally large or heavy orders may also need to be calculated separately. Customers planning a substantial order are encouraged to contact us in advance so that we can confirm availability, estimated processing time and shipping arrangements.

15. Contact Us

If you have questions regarding shipping, delivery, tracking or international availability, please contact us using the details below. For international orders, please contact us through WhatsApp with your country, postal code and the products/quantities you wish to purchase so that we can confirm shipping availability and provide a shipping quotation.